Support

Welcome to Fleshy’s Support Centre! Here you’ll find answers to frequently asked questions about our products, ordering process, and more. Whether you’re after warranty details or tips on product care, our comprehensive FAQ section is here to help with all your needs.

General

Does Fleshy have any brick-and-mortar retail locations?

Currently, Fleshy operates exclusively online, offering our full range of products through our online store.

While we do not have physical retail locations, our online store is designed to provide a comprehensive shopping experience, complete with detailed product information, customer reviews, and support from our customer service team to assist with any inquiries or concerns.

Does Fleshy offer a warranty on its products?

Yes, Fleshy offers a 1-year warranty on its products to ensure customer satisfaction and product quality.

Our warranty covers defects in materials and workmanship for one year from the date of purchase.

To take advantage of the warranty, contact our customer service team and share your proof of purchase.

The warranty does not cover damages caused by misuse, accidents, or normal wear and tear.

Is Fleshy affiliated with Fleshlight?

Fleshy is the trading name used by our company, Small Big Brands LLC, for business purposes.

We are not connected to, endorsed by, or affiliated with Fleshlight or its parent company, Interactive Life Forms, LLC.

As a separate company, we pride ourselves on offering unique products and services tailored to our customers’ needs.

What is sextech?

Sextech, short for "sex technology," refers to the intersection of technology and human intimacy. It encompasses a wide range of innovative products, services, and experiences designed to enhance our sex lives, relationships, and overall well-being.

From sex toys and apps to virtual reality experiences and more, sextech is revolutionizing the way we explore, express, and enjoy our desires.

Read more: What Is Sextech.

What are teledildonics?

Teledildonics refers to the use of technology to control sex toys remotely, often through apps, computers, or other devices.

This allows users to experience intimacy and pleasure with partners across distances, or to explore new sensations and fantasies on their own.

At Fleshy, we're passionate about harnessing teledildonics to create immersive, interactive experiences that blur the lines between tech and intimacy.

Read more: What Are Teledildonics.

What is interactive porn?

Interactive porn refers to adult content that enables users to engage with it in a more immersive and interactive way, often using technology such as virtual or augmented reality and interactive sex toys.

Read more:

Products

What types of sex toys does Fleshy offer?

At Fleshy, we've got you covered with a diverse range of male sex toys to spice up your pleasure routine.

Our collection includes:

Our toys and teledildonics are designed to deliver unparalleled satisfaction and excitement. Explore our sextech products and discover a world of limitless pleasure!

Why stop at solo play? Invite your partner to join the fun with our range of couples' sex toys, designed to bring you closer together and ignite new sparks in the bedroom.

What materials are used to make the sleeves of Fleshy toys?

The sleeves of Fleshy toys are crafted from soft TPE (Thermoplastic Elastomer) enhanced with our innovative RealSkin Technology. 

This combination ensures a lifelike feel, providing an ultra-realistic experience that mimics human skin's texture and warmth. 

Our choice of materials prioritizes safety and comfort, ensuring that our products are not only incredibly lifelike, but also body-safe and easy to clean.

How do I choose the right Fleshy sleeve?

With so many textures, sensations, and intensities, choosing the right Fleshy sleeve can be a thrilling adventure!

To get started, consider what kind of sensations you enjoy, whether it's smooth and silky or rough and intense. Think about your personal preferences, from tightness to material.

And don't worry if you're not sure - our Fleshy sleeve guide is here to help! Check it out for insider tips, expert recommendations, and a closer look at our entire sleeve collection.

What should I know about the thrusting feature on Fleshy toys?

The thrusting feature on Fleshy toys is designed to simulate a realistic experience with dynamic motion. 

Before using, ensure your toy is fully charged for optimal performance. Start by exploring the different speeds and patterns to find what suits you best, as most toys offer a variety of settings. 

Use a generous amount of water-based lubricant to enhance the sensation and protect the toy's mechanism. 

Always hold the toy firmly during use to maintain control and maximize pleasure. 

After use, clean the toy according to the manual's instructions to keep the thrusting feature working smoothly for future enjoyment.

How many pleasure modes do Fleshy toys have?

Fleshy toys are designed with variety in mind, featuring multiple pleasure modes to cater to your desires.

Typically, our toys offer between 3 and 12 modes, including varying speeds, heats, and patterns of vibration, suction, and stroking.

This range ensures you can explore and find the perfect setting to match your mood and preferences. 

To discover the specific modes and features of your Fleshy toy, refer to the user manual included in your package.

Are Fleshy toys waterproof for use in the bath or shower?

Many Fleshy toys are designed to be waterproof, allowing for versatile play in the shower, bath, or any wet environment.

To ensure your toy is waterproof, check the product specifications in the user manual or on the packaging. 

Waterproof toys have seals that protect their electronic components during submersion. 

If your toy isn't waterproof, avoid submerging it to prevent damage to its internal components.

What items are included in the box with my new Fleshy toy?

Opening your new Fleshy toy box is like discovering a treasure trove of pleasure.

Inside, you'll find your Fleshy toy, meticulously designed for your enjoyment.

Alongside the toy, there's a USB charging cable for easy recharging, ensuring your toy is always ready when you are.

To get you started, we include a sample of water-based lubricant, perfect for enhancing your experience.

You'll also find a comprehensive user manual that guides you through care, maintenance, and operation.

Some boxes may include additional accessories specific to the toy model, such as storage bags or extra attachments, for a truly customized pleasure journey.

What makes Fleshy Pro different from Fleshy Thrust?

Fleshy Pro stands out with its realistic features that mimic oral, anal, and vaginal sensations, offering vacuum-powered suction, tugging that pulls you in and out, and ten unique vibration modes for diverse pleasures. 

On the other hand, Fleshy Thrust specializes in combining stroking, vibration, and heating to deliver an unparalleled automatic masturbation experience. It boasts eight stroking modes, designed for varied intensity and tempo, alongside powerful vibration modes tailored for male pleasure. 

Each product caters to different preferences, with the Pro focusing on realistic experiences and the Thrust on dynamic stroking and warming sensations.

Read more: Fleshy Pro vs. Fleshy Thrust.

Product Usage

What size can Fleshy toys accommodate comfortably?

Fleshy toys are designed to accommodate a wide range of sizes comfortably.

Our products are crafted with flexibility and adjustability in mind, ensuring a pleasurable experience for users of different sizes.

While each toy may have specific features that cater to various preferences, they generally suit most sizes without issue.

Are Fleshy toys designed for hands-free use?

Fleshy toys are primarily designed for manual use, giving you complete control over your pleasure.

However, for those looking for a hands-free option, a Fleshy toy can be positioned between pillows or cushions. This method provides stability and hands-free use, allowing you to explore different sensations and positions without holding the toy.

Read more: How to Have a Hands-Free Orgasm.

What’s the correct way to charge my Fleshy device?

To charge your Fleshy device correctly:

  1. Start by locating the charging port, which may be covered to maintain the device's waterproof integrity.
  2. Use the USB cable provided with your Fleshy toy, as it's specifically designed to match the charging requirements and ensure safety.
  3. Connect the cable to your device and then to a power source, such as a computer or a USB wall adapter.

A light indicator should illuminate or blink to show it's charging. 

How long does my Fleshy toy take to fully charge?

The charging time for your Fleshy toy varies depending on the model, but most require a couple of hours to reach a full charge. We don’t recommend charging it for more than 2 hours to prevent damage.

For the most accurate information, refer to the user manual that came with your toy, as it will provide specific details tailored to your device.

It’s important to fully charge your toy before first use and to disconnect it once fully charged, as this helps maintain the battery’s condition and longevity.

A complete charge typically provides hours of use, ensuring your Fleshy toy is ready whenever you are.

How can I tell if my Fleshy device is charging properly?

When your Fleshy device is charging properly, you’ll usually see a specific indicator, such as a light turning on or flashing. The type of indicator can vary depending on the model of your toy.

If it’s the first time you’re charging your device, refer to the user manual for the exact signs to look for.

If the indicator does not light up or change as described in the manual, make sure you are using the cable supplied with your toy and that it is securely connected to both the device and the power source.

If problems continue, there may be a fault with the charger or device, and you should contact Fleshy customer support for help.

Which charging cable should I use with my Fleshy toy?

For charging your Fleshy toy, always use the USB charging cable that was included in the box with your purchase.

This cable is specifically designed to meet your toy’s power requirements and ensure safe charging.

Using a different cable, such as those from other devices, may not be compatible and could potentially damage your toy or affect its battery life.

If you have problems with the charging cable, please contact our support team.

Which lubricants are Fleshy-approved for use with my toys?

For the ultimate pleasure and care of your Fleshy toys, we recommend using water-based lubricants. These are compatible with all types of materials, including silicone, rubber, and latex, ensuring your toys remain in excellent condition.

Avoid using silicone-based lubricants, as they can cause damage over time. Oil-based lubricants are not recommended as they can degrade materials and are harder to clean off.

Read more: Water vs. Silicone-base Lube

How do I warm up my Fleshy toy for the perfect feel?

Warming up your Fleshy toy for a more realistic and enjoyable experience is simple.

If your toy has a built-in warming feature, simply activate it according to the instructions in the user manual, allowing a few minutes for it to reach the desired temperature.

For toys without this feature, place the sleeve in warm (not hot) water for a few minutes, or use a warm, damp cloth to wrap around the toy.

Avoid using direct heat sources such as microwaves, hair dryers, or hobs, as they can damage the toy.

Read more: How to Warm Up A Male Masturbator.

Care and Maintenance

How do I clean my Fleshy toy?

To clean your Fleshy toy, first disconnect it from any power source. Then, disassemble toys with removable parts by taking the sleeve out of the case.

Gently wipe the outer surface of the case, avoiding water, particularly on the end cap that houses the motor. Clean the sleeve using warm water and a specialist sex toy cleaner and refresher or mild, unscented soap.

Rinse thoroughly with water, ensuring no residue remains. Pat dry with a lint-free cloth or leave it to air dry completely before storing.

For waterproof toys, you can place them in warm water for a deep clean, using the same cleaning agents.

Read more:

What type of cleaner is safe to use with my Fleshy toys?

For your Fleshy toys, it’s best to use a cleaner specifically made for sex toys.

If you don’t have a toy cleaner, you can use mild, unscented soap with warm water.

Avoid using harsh detergents, alcohol-based products, or scented soaps, as they can damage the toy’s material and irritate your skin.

What’s the best way to remove the sleeve from my Fleshy toy?

Removing the sleeve from your Fleshy toy is straightforward. First, make sure your toy is switched off and clean. Gently twist and pull the sleeve away from the outer casing, taking care not to tear or damage the material.

Some models may have a specific mechanism or button to release the sleeve — refer to your toy’s instruction manual for model-specific guidance.

Always handle the sleeve carefully to maintain its condition for longer use.

After removal, you can clean the sleeve and the toy’s interior according to the cleaning instructions to keep your Fleshy toy in top condition.Removing the sleeve from your Fleshy toy is straightforward. First, make sure your toy is switched off and clean. Gently twist and pull the sleeve away from the outer casing, taking care not to tear or damage the material. Some models may have a specific mechanism or button to release the sleeve — refer to your toy’s instruction manual for model-specific guidance. Always handle the sleeve carefully to maintain its condition for longer use. After removal, you can clean the sleeve and the toy’s interior according to the cleaning instructions to keep your Fleshy toy in top condition.

Can you guide me on how to reinsert the sleeve into my Fleshy toy?

Reinserting the sleeve into your Fleshy toy is straightforward. Start by making sure both the sleeve and the toy are clean and dry. Align the sleeve with the opening of the toy, gently squeezing the top to narrow its width.

Slowly push the sleeve into the toy, ensuring it fits securely and evenly all around. Some toys have a locking mechanism, so make sure the sleeve is properly fastened if required.

Double-check that the sleeve is correctly positioned for a comfortable and safe experience during use.

How should I dispose of sex toys?

The not-so-sexy side of sex toys: disposal! Don’t worry, we’ve got you covered.

When it’s time to say goodbye to your Fleshy friend, make sure to wrap it in a plastic bag or paper towel and check with your local council for specific guidelines.

Consider recycling if possible, and remove any batteries or electronic components to recycle them separately.

Read more: How to Dispose of Sex Toys.

Health and Wellness

I have Erectile Dysfunction (ED); are Fleshy toys suitable for me?

Yes, Fleshy toys are designed to cater to a wide range of preferences and needs, including those with Erectile Dysfunction (ED).

Our toys can provide alternative forms of pleasure, stimulate arousal, and enhance intimacy for individuals experiencing ED.

While our products can support your sexual wellbeing, it’s important to consult a healthcare professional to ensure they align with your personal health needs.

I Have Peyronie's Disease; are Fleshy toys suitable for me?

Fleshy toys are designed to cater to a variety of preferences and conditions, including those with Peyronie’s Disease.

Our products provide flexibility and gentle stimulation that may be suitable for individuals with this condition.

However, we recommend consulting a healthcare professional before using our toys to ensure they meet your specific needs and do not make your condition worse.

Shipping

What's the delivery timeline for Fleshy orders?

Orders are processed within 1–2 working days and shipped directly from our distribution centres.

Delivery within the UK usually takes 3–15 working days, depending on your location. You’ll receive a tracking number once your order has been dispatched.

The tracking information will be available 1–2 days after your order has been fulfilled.

I placed my order over the weekend; why hasn't it arrived yet?

Orders placed over the weekend are processed the following working day, as our warehouse operates Monday to Friday. This processing time, combined with the standard shipping, means your order might take a little longer to arrive if placed on a weekend.

Rest assured, we’re keen to get your Fleshy delights to you as quickly as possible. To track your order’s progress, refer to the shipping confirmation email sent after your order has been despatched.

If you have any concerns, our customer support team is here to help.

Returns and Cancellations

What is the cancellation policy for orders that have already been shipped?

Once an order has been processed and shipped, it cannot be cancelled.

You may only cancel and receive a refund for orders that have not yet been shipped.

Please review your order carefully before submitting it to avoid any inconvenience.

If you have any questions or concerns, please do not hesitate to contact our customer support team.

How do I return a Fleshy Product if I change my mind after purchase?

If you wish to return your unopened Fleshy product, please note that you will be responsible for the postage costs associated with sending it back to us.

Additionally, any original delivery charges paid are non-refundable, as per our Refund Policy.

To initiate the return process, please email us to request an RMA number. This number must be clearly written on the outside of the parcel when it is sent back to us.

Please ensure that all product packaging materials are included, and that the outer plastic of the box has not been removed. Once the parcel has been sent, please provide us with the tracking reference via email. Please note that parcels received without an RMA number will be automatically discarded, and no refunds will be issued.

All returns must be posted within 7 days of when the RMA is issued, or the return will be rejected. Upon receiving the parcel, our staff will verify that the return is valid and unopened.

Only then can a refund be issued. If the returned product has been opened or tampered with, refunds will not be issued.

If you believe that a product is broken or not working correctly, we may ask for video evidence prior to issuing an RMA number for a return or issuing a refund without requiring a return.

Privacy

How loud is the noise level during operation of Fleshy toys?

Fleshy toys are designed with discretion in mind, ensuring a low noise level during use.

While there may be a slight audible sound, it is generally quiet enough to maintain privacy in a closed room.

The exact noise level can vary between models, but we aim to keep it minimal for your comfort and privacy.

This allows you to focus on your pleasure without worrying about drawing unwanted attention.

How will my Fleshy purchase show up on my bank statement?

Your Fleshy purchase will appear on your bank statement as "Fleshy."

This is set by our payment processor, and we do not have control over the descriptor. We understand the importance of privacy.

If you have concerns or need help, our customer support team is here to assist.

Will my personal information be shared or sold to third parties by Fleshy?

Fleshy is committed to protecting your privacy. We guarantee that your personal information will not be shared with or sold to third parties.

Our privacy policy is written with your security in mind, ensuring that your data is used solely for processing orders and improving your experience with us.

Any information collected is treated with the utmost confidentiality and is only used in line with our strict privacy standards.

Your trust is important to us, and we aim to maintain it by safeguarding your personal details and ensuring a secure shopping experience on our site.